Maintenance & Support
![](https://keenitsolutions.com/products/wordpress/braintech/wp-content/uploads/2020/11/software.jpg)
We, at Infostork, are following the key steps in a Go-Live Support model for D365:
![image](https://www.infostork.com/wp-content/uploads/2023/03/Plan-Solution.png)
Planning and Preparation
We identify the key stakeholders, create a detailed project plan, define roles and responsibilities, and identify the technical or functional resources required for a successful deployment support.
![image](https://www.infostork.com/wp-content/uploads/2023/03/Test-Solution.png)
Testing and Quality Assurance
This involves testing the D365 system in a controlled environment to identify and address any issues before it is deployed in a live environment. We perform various types of testing, such as unit testing, integration testing, and system testing etc.
![image](https://www.infostork.com/wp-content/uploads/2023/03/Go-Live.png)
Deployment and Transition
Our experts deploy the D365 system to the live environment, provide training and support to end-users. We also follow a structured approach for data migration to ensure that all data is migrated accurately with opening balances and that there are no data inconsistencies.
![image](https://www.infostork.com/wp-content/uploads/2023/03/Customer-Services.png)
Post-go-live Support
This involves providing ongoing support to end-users to ensure that they can continue to use D365 system effectively, and addressing any issues/bugs that arise after the initial deployment.
Our Business Models
Pre-Paid Hours
- An arrangement in which customer pays upfront for a certain number of support hours blocks, decided mutually
- Hours can be used for a variety of support services, including software upgrades, bug fixes, and customization
- No cap on usage time limit
Retainer Model
- An agreement between Infostork and a customer, in which the customer pays monthly recurring fees for fixed hours to retain access to support services
- Beneficial for clients to budget for ongoing support costs and receives ongoing support and maintenance services for their software
- Hours can be used for a variety of support services, including software upgrades, bug fixes, and customization